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Shipping, Returns & Refunds

Shipping Policy

At ShopKiasha, we aim to deliver your favourite women’s and children’s fashion jewellery quickly and reliably across the UAE.

  • Delivery Charges:

    • Dubai & Sharjah – AED 15

    • Other Emirates – AED 25

  • Processing Time: All orders are processed and delivered within 2–3 business days.

  • Cash on Delivery: No extra fee for COD orders.

  • Coverage: We currently ship within the UAE only.

Returns Policy

Your satisfaction is important to us. If you receive a product that is not as ordered, damaged, defective, or not as described, please notify our support team (support@shopkiasha.com) on the same day of delivery.

  • Products must be unused, in original packaging, and with all tags attached.

  • Certain items, such as earrings, cannot be returned due to hygiene reasons.

  • Returns are not accepted for change of mind purchases.

Refunds Policy

We want to ensure a fair and transparent process:

  • Cases of damaged or missing items must be reported at the time of delivery.

  • Shipping and payment processing fees are non-refundable.

  • Where a replacement is unavailable, refunds will be issued as store credit for future purchases.

  • Refunds (as store credit) are processed within 2–3 business days after the returned product is received and inspected.

  • Customers are responsible for shipping the product back to our office.

Order Cancellations:

  • If cancelled before shipping, a full refund will be provided as store credit.

  • Orders cancelled after shipping are non-refundable.

  • For Cash on Delivery orders, if an order is cancelled after shipping, the customer account will be blocked for future COD orders.

✨ At ShopKiasha, we stand by the quality of our jewellery and want every shopping experience to be positive.